• Frequently Asked Questions

If you have a question that is not answered below, please contact us – we do our best to respond to all enquiries promptly.

Can I pay cash on the day?
As we have a limited number of places available each day, bookings must be paid for in advance.

Where do we catch the ferry to Waiheke?
The ferry terminal is at the bottom of Queen Street in downtown Auckland. See Getting to Waiheke.

What time do we catch the ferry to Waiheke island?
Please catch the 9am Fullers ferry from Auckland.

What time will we get back to Auckland?
Depending on the speed of the group, we will return you to the ferry terminal on Waiheke in time for the 3pm or 4pm sailing, arriving in Auckland at 3:35pm or 4:35pm.

How will we find you?
On disembarking from the ferry at Waiheke, look to the left where you will see our guide and welcome board displaying your name (before entering the ferry terminal).

How fit do I need to be?
You need to be able to walk for 2.5 to 3.5 hours.

Is lunch included?
Lunch is included with most of our walks. Please refer to the green information panel on each walk’s webpage.

If lunch is not included, we are happy to recommend a cafe or restaurant and book on your behalf, either in advance or on the day.

Do we need to book in advance?
Our walking tours are small, personal and very popular. We strongly recommend you book early to avoid disappointment.

What do I need to bring?
Bring a daypack, sun glasses, sunscreen, hat and a rain jacket. Please wear good walking shoes.

What if it’s raining?
We will walk unless the weather is extreme. In the event of extreme weather (highly unlikely) we will cancel and happily refund. Please don’t hesitate to contact us if you are concerned.

Please contact us if you have any queries at all. We are happy to help.

  • star rating  The perfect way to explore the Hauraki Gulf - We had a fabulous day out on board Pacific Star with skipper Bruce and walking guide Lucie. Can’t think of a better way to explore and learn about the history... read more

    AniHaf
    6 March 2023

    star rating  Sailing - Fab journey, Bruce and Gabrielle great hosts
    Anchored up and swam, not much wind but all good, great food :)

    Bazzacam
    27 February 2023

    star rating  A Day on Waiheke Island - We had a wonderful day on Waiheke Island. Our guide, Nydia, was terrific. She was friendly, she told us all about the flora and fauna as well as... read more

    bergelsonjeff
    14 March 2023
  • star rating  Sailing Waiheke with Blue Penguins - My husband and I had such a lovely time touring the islands around Waiheke for our honeymoon! Bruce and Gabrielle were such lovely hosts and we had an amazing time... read more

    Anston25
    11 March 2023

    star rating  Relaxed Day - Gabrielle"s wealth of knowledge of the flora and fauna of the island was amazing. Even though the weather meant plans had to change it was a most enjoyable day hiking... read more

    margaretg511
    14 March 2023

    star rating  Great time. - The hiking tour we took of Waiheke Island was one of our highlights to the Auckland NZ area. Tyler, our guide was knowledgeable, energetic and FUN! I highly recommend... read more

    Curious271653
    29 March 2023
  • star rating  Nydia was a lovely tour guide. The scenery was amazing. We had a tight schedule due to a flight and they modified the tour time to accommodate us. Great people... read more

    Abbey B
    4 March 2023

    star rating  Excellent four and introduction to Waiheke Island. - Fantastic tour! Walking and hiking with coastal views, and on a trail through the forest. Then an absolutely delicious picnic lunch on the Mudbrick winery estate before a lovely... read more

    karenbQ4590RK
    3 March 2023

    star rating  What an amazing experience exploring the beautiful Waiheke Island with Gabrielle, a passionate nature lover with in depth knowledge of the flora and fauna of the island. Gabrielle also... read more

    Anthony N
    11 March 2023
  • star rating  Loved our tour with Gabrielle - We really appreciated the knowlege of Gabrielle about the island, its history and the flora and fauna of the area. We learned so much about the positve steps NZ is... read more

    Karen B
    28 March 2023

    star rating  A great day out - I really enjoyed my day out. Lucie was a great guide, offering lots of information about the history of the island and the flora and fauna. The meet and greet... read more

    Surreyonsea
    1 March 2023

    star rating  Excellent first day in NZ tour of Waiheke. - Having a lunch with my guide on the sandy beach. As it turned out, I was the only guest for the tour time and date I had chosen. ... read more

    Peter B
    9 March 2023
  • star rating  Perfect day away from the Hustle and Bustle - We really enjoyed the stunning views and bays of Waiheke isl. Tyler guided us during the walk and shared her great knowledge about the beautiful nature. Towards the end of... read more

    Enjoylifetooshort
    6 March 2023

    star rating  Great Tour of Waiheke Island! - We had most of a day to devote to touring Waiheke island and Gabrielle was an EXCELLENT guide! Very accommodating to our schedule, very knowledgeable about the island, a... read more

    Rick S
    7 March 2023

    star rating  Great walk - We took the vineyards and bush walk around Waiheke. I don't really like bus tours and this was a nice option. A little longer walk than advertised but... read more

    swelgus
    6 March 2023
  • star rating  Wonderful experience on Waiheke Island! - Although the weather was dull with light rain at the beginning of our hike, our wonderful guide Tyler engaged our attention right away with her knowledge of the flora and... read more

    John M
    26 February 2023

    star rating  Really knowledgable local guide and beautiful walk. Local history, geography, flora, fauna and current regeneration projects. Well worth it.

    EmmiTYR
    1 April 2023

    star rating  A rewarding hike. - We really appreciated the knowlege of Gabrielle about the island, its history and the flora and fauna of the area. We learned so much about the positve steps NZ... read more

    BCistg
    25 February 2023
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